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Elon University
  • Position Number: 3329759
  • Location: Elon, NC
  • Position Type: Instructional Technology and Design


Assistant Director of Learning Design and Support


Requisition Number: 20122332
Type of Employment: Full-Time Regular
Number of Months:
Months Employed: June to May
Number of Hours per Day/Week: 40
Daily Hours: 8am-5pm

Summary Position
The Assistant Director of Learning Design and Support serves as a member of the leadership team within Teaching and Learning Technologies (TLT). This team designs, advances, and supports the use of instructional technology across a broad range of academic and administrative programs and initiatives, including the management and advancement of the Learning Management System (LMS) ecosystem and tools; the development and production of modules, videos, graphics, and creative elements; and contributions to the faculty, staff, and student experience (professional development and skill building around instructional technologies, the use of Microsoft Office 365, and other technology tools). This position provides leadership, management, support, and guidance to the team, empowering them to successfully carry out their mission and continually improving the digital experience at Elon. Teaching and Learning Technologies is a part of the larger Information Technology organization.

Benefits of Working at Elon University

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

  • 28 annual days off, including holidays and vacation.

  • Immediate tuition remission for employees.

  • Retirement plan with an 8 percent contribution from the university.

  • Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

  • Free use of campus fitness facilities.

  • Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

    Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

    Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

    Education Requirements
    Masters Degree required.

    Degree/Major: Preferred fields of study: Education, Instructional or Educational Technology or a related field
    Length of Experience: Required:
    • A minimum of five (5) years of relevant experience, including a combination of hands-on instructional/learning design work, module development, production work (video, graphics, and creative elements), and project management. Experience designing and delivering solutions to support active and engaged learning, both synchronous and asynchronous.
    • Evidence of successful and progressively responsible roles in information technology or related area (including growth in levels of responsibility, the complexity of work, numbers and sophistication of employees) as associated with the essential duties is desired.



    Desired:
    • Higher education experience preferred.

    Supervisory Experience: Yes

    Supervisory Experience Detail
    At least five (4) years of experience managing a team of professionals.

    Special Skills or Experience
    • Excellent interpersonal skills with an ability to work effectively with a diverse community made up of individuals from a variety of disciplines with a wide range of pedagogical, organizational, and technological skills. Strong customer service orientation with a willingness to take a hands-on approach.
    • Strong leadership and management skills. Ability to lead the day-to-day services and operations of an organization, while also advance the work, ensuring effectiveness, and building efficiencies.
    • Excellent oral and written communication skills. An ability to translate complex, technical, and fragmented information into easily understood information for various stakeholders and audiences.
    • A blend of in-depth and conceptual understanding of instructional design/technology, learning sciences (adult learners), digital accessibility standards, user experience, and teaching.
    • General acumen about educational technologies in the higher education space with the ability to monitor, assess, select, and deploy technologies to meet current and future needs.
    • Strong technology skills with extensive experience using Microsoft Office 365, LMS (Moodle preferred), video conferencing, and other instructional technology tools. General experience with Adobe Creative Suite, module development software (Articulate preferred), content management systems (WordPress preferred), and other tools that support multimedia and module development.
    • Excellent organizational and time-management skills; demonstrated ability to anticipate problems, regularly exercise independent judgment, respond quickly and appropriately to issues and opportunities as they arise.
    • Skilled in budget management, allocation of resources, and advocating for needs.
    • Experience managing technical projects is preferred.


    Special Instructions to Applicants
    Review of applications will begin on September 12, 2022.

    Posting Date: 08/09/2022
    Closing Date:
    Open Until Filled: Yes

    General Purpose of Position
    The Assistant Director of Learning Design and Support serves as a member of the leadership team within Teaching and Learning Technologies (TLT). This team designs, advances, and supports the use of instructional technology across a broad range of academic and administrative programs and initiatives, including the management and advancement of the Learning Management System (LMS) ecosystem and tools; the development and production of modules, videos, graphics, and creative elements; and contributions to the faculty, staff, and student experience (professional development and skill building around instructional technologies, the use of Microsoft Office 365, and other technology tools). This position provides leadership, management, support, and guidance to the team, empowering them to successfully carry out their mission and continually improving the digital experience at Elon. Teaching and Learning Technologies is a part of the larger Information Technology organization.

    Essential Duties and Responsibilities
    1. Lead the Learning Design and Support Team. (40% of time)
    • Supervise a team of approximately 6 staff positions (instructional technologists, designer/developer, video producer) and 20 student staff. Provide leadership and guidance in the daily operations, mission, and vision of the team.
    • Promote a culture of continual growth and professional development. Help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning. Evaluate staff performance.
    • Facilitate strong communication and information sharing. Lead staff in the understanding of university, division, and departmental priorities and objectives.
    • Empower the team and pave the way for successful work through strategic partnerships, addressing challenges, and reducing barriers.
    • Manage a budget, effectively use existing resources, and advocate for additional resources to ensure delivery and advancement of services.
    • Establish sustainable IT support models for new service offerings.
    • Develop and maintain a sense of confidence and trust in technology support internal to the department and external throughout the university community.



    2. Advance instructional technologies, productivity tools, and creative elements. (25% of time)
    • Provide leadership and expertise to support and advance the use of instructional technology, productivity tools, and creative elements across a broad range of academic and administrative programs and initiatives that align with university mission, strategic priorities, and initiatives.
    • Design, develop, implement, and assess professional development opportunities that focus on the effective use of technology to support faculty across career stages and professional ranks and the advancement of engaged and experiential teaching and learning. Assist with staff development efforts related to the effective use of technology in partnership with the Office of Leadership and Professional Development.
    • Utilize technology to support campus-wide rollouts or changes where appropriate, including the use of creative elements and modules to provide information and ensure effective understanding.
    • Provide oversight to the selection, procurement, development, delivery, evaluation, and assessment of new technologies that align with the mission and vision of the university.
    • Provide reporting to showcase the teams work, identify areas for improvement, and change service offerings.
    • Provide leadership and guidance in online course development, including Elons Summer Online sessions and Continuing Education/Elon Next.
    • Champion and advocate for the user experience, digital accessibility, and effective learning design.
    • Stay current with trends and new developments related to the teams mission.

    3. Facilitate TLT cross-team collaboration and project management. (20% of time)
    • Serve as an active team member of the TLT Leadership Team and the IT Leadership Team.
    • Collaborate with other TLT Leaders and staff to ensure strong communication, transparency, information sharing, effective teamwork and synergy between staff, and the successful utilization of skill sets across the department to serve our mission and vision.
    • Facilitate TLT staff meetings, rotating responsibilities with other leaders.
    • Be an active and contributing member of the IT Leadership Team, participating in Associate/Assistant Director meetings to represent TLT and advance ITs work.
    • Build strong relationships throughout the IT organization to develop and maintain a sense of confidence and trust in technology support internal to the department and external throughout the university community.
    • Periodically serve as a project manager and project sponsor for technology roll-outs.

    4. Create, foster, and facilitate key relationships and partnerships across campus to identify needs and strategize, develop, and implement solutions. (15% of time)
    • Key partnerships include the Center for the Advancement of Teaching and Learning, academic department chairs, the Registrars Office, Continuing Education and Elon Next, Human Resources, the Office of Leadership and Professional Development, the Student Professional Development Center, and University Communications.
    • Facilitate cross-departmental collaboration (within IT and throughout the university) to implement technology solutions to serve the mission and support university initiatives.
    • Build and sustain vendor relationships, including with the LMS provider, LinkedIn Learning, Microsoft, contract services providers, and others.

    5. Other duties as needed or required.

    Education and Experience
    Masters Degree required. Preferred fields of study: Education, Instructional or Educational Technology or a related field

    • A minimum of five (5) years of relevant experience, including a combination of hands-on instructional/learning design work, module development, production work (video, graphics, and creative elements), and project management. Experience designing and delivering solutions to support active and engaged learning, both synchronous and asynchronous.
    • At least five (4) years of experience managing a team of professionals.
    • Evidence of successful and progressively responsible roles in information technology or related area (including growth in levels of responsibility, the complexity of work, numbers and sophistication of employees) as associated with the essential duties is desired.
    • Excellent interpersonal skills with an ability to work effectively with a diverse community made up of individuals from a variety of disciplines with a wide range of pedagogical, organizational, and technological skills. Strong customer service orientation with a willingness to take a hands-on approach.
    • Strong leadership and management skills. Ability to lead the day-to-day services and operations of an organization, while also advance the work, ensuring effectiveness, and building efficiencies.
    • Excellent oral and written communication skills. An ability to translate complex, technical, and fragmented information into easily understood information for various stakeholders and audiences.
    • A blend of in-depth and conceptual understanding of instructional design/technology, learning sciences (adult learners), digital accessibility standards, user experience, and teaching.
    • General acumen about educational technologies in the higher education space with the ability to monitor, assess, select, and deploy technologies to meet current and future needs
    • Strong technology skills with extensive experience using Microsoft Office 365, LMS (Moodle preferred), video conferencing, and other instructional technology tools. General experience with Adobe Creative Suite, module development software (Articulate preferred), content management systems (WordPress preferred), and other tools that support multimedia and module development.
    • Excellent organizational and time-management skills; demonstrated ability to anticipate problems, regularly exercise independent judgment, respond quickly and appropriately to issues and opportunities as they arise.
    • Skilled in budget management, allocation of resources, and advocating for needs.
    • Experience managing technical projects is preferred.
    • Higher education experience preferred.


    Does this position require driving for the university? No

    Additional Information


    To apply, visit https://elon.peopleadmin.com/postings/8962

    Elon University is an equal employment opportunity employer committed to a diverse faculty, staff and student body and welcomes all applicants.

    Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elons experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years. In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs "Focused on Student Success." Elons more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.








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