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Assistant Director of Learning Experiences and Operations
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Position Number: 3322279
Location: Elon, NC
Position Type: Business - Management

Assistant Director of Learning Experiences and Operations

Requisition Number: 20122333
Type of Employment: Full-Time Regular
Number of Months:
Months Employed: June to May
Number of Hours per Day/Week: 40
Daily Hours: 8am-5pm

Summary Position
The Assistant Director of Learning Experiences and Operations serves as a member of the leadership team within Teaching and Learning Technologies (TLT). This team develops and advances the learning experiences of students with a focus on the use and maintenance of facilities and equipment in the television studios, control rooms, Maker Hubs, and two equipment checkout centers. These services and operations support a broad range of academic and administrative programs and initiatives, as well as large university events. This position provides leadership, management, support, and guidance to the team, empowering them to successfully carry out their mission and continually improve the learning experience at Elon. Teaching and Learning Technologies is a part of the larger Information Technology organization.

Benefits of Working at Elon University

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for employees.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Education Requirements
Bachelors degree required. Preferred fields of study: broadcast engineering, video production, broadcast/communications technology, technology, communications, or related field

Masters Degree required. Preferred fields of study: education, interactive media, communications, business, or related field

Degree/Major:
Length of Experience:

At least five (5) years of relevant experience, with experience in hands-on video production/broadcast experience (could include work related to coordinating producer, scheduling producer, studio management, work at a television station or live sports production and/or scheduling).
Evidence of successful and progressively responsible roles in information technology or related area (including growth in levels of responsibility, the complexity of work, numbers and sophistication of employees) as associated with the essential duties is desired.

Supervisory Experience: Yes

Supervisory Experience Detail

At least four (4) years of experience managing a team of professionals.

Special Skills or Experience

Excellent interpersonal skills with an ability to work effectively with a diverse community made up of individuals from a variety of disciplines with a wide range of pedagogical, organizational, and technological skills. Strong customer service orientation with a willingness to take a hands-on approach.
Strong leadership and management skills. Ability to lead the day-to-day services and operations of an organization, while also advancing the work, ensuring effectiveness, and building efficiencies.
Excellent oral and written communication skills. An ability to translate complex, technical, and fragmented information into easily understood information for various stakeholders and audiences.
A blend of in-depth and conceptual understanding of video engineering, broadcasting, streaming, technical equipment used for production of creative elements, and facilities management.
General acumen about educational technologies in the higher education space with the ability to monitor, assess, select, and deploy technologies to meet current and future needs.
General knowledge of copyright laws and best practices, especially in conjunction with live event production, streaming, and production of creative elements.
Strong technology skills with extensive experience using Microsoft Office 365 and video production tools (Ross Video). Experience with audio/visual equipment.
Excellent organizational and time-management skills; demonstrated ability to anticipate problems, regularly exercise independent judgment, respond quickly and appropriately to issues and opportunities as they arise.
Skilled in budget management, allocation of resources, and advocating for needs.
Experience managing technical projects is preferred.
Experience designing and delivering solutions to support active and engaged learning.
Experience with facilities management, equipment management, production work (video, graphics, and creative elements), and project management is preferred.
Higher education experience preferred.

Special Instructions to Applicants
Review of applications will begin on September 12, 2022.

Posting Date: 08/08/2022
Closing Date:
Open Until Filled: Yes

General Purpose of Position
The Assistant Director of Learning Experiences and Operations serves as a member of the leadership team within Teaching and Learning Technologies (TLT). This team develops and advances the learning experiences of students with a focus on the use and maintenance of facilities and equipment in the television studios, control rooms, Maker Hubs, and two equipment checkout centers. These services and operations support a broad range of academic and administrative programs and initiatives, as well as large university events. This position provides leadership, management, support, and guidance to the team, empowering them to successfully carry out their mission and continually improve the learning experience at Elon. Teaching and Learning Technologies is a part of the larger Information Technology organization.

Essential Duties and Responsibilities
1. Lead the Learning Experiences and Operations Team. (40% of time)

Supervise a team of approximately 4 staff positions (engineers, instructional technologist, equipment checkout lead) and 70 student staff. Provide leadership and guidance in the daily operations, mission, and vision of the team.
Promote a culture of continual growth and professional development. Help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning. Evaluate staff performance.
Facilitate strong communication and information sharing. Lead staff in the understanding of university, division, and departmental priorities and objectives.
Empower the team and pave the way for successful work through strategic partnerships, addressing challenges, and reducing barriers.
Manage a budget, effectively use existing resources, and advocate for additional resources to ensure delivery and advancement of services.
Establish sustainable IT support models for new service offerings.
Develop and maintain a sense of confidence and trust in technology support internal to the department and external throughout the university community.

2. Advance the use of facilities and equipment to sustain operational work and promote student learning. (25% of time)

Provide leadership and guidance to support video engineering work:
- Consult with clients and technology staff to determine the most appropriate video technologies for production and broadcast facilities, infrastructure, and projects. Assist with planning, budgeting, procurement, implementation, and management/upgrades.
- Coordinate with campus partners to identify and provide solutions for advanced video support for large scale university event productions. Serve as the executive producer for high-profile events.
Provide leadership and guidance to support the operational work of the Maker Hubs, Media Services, and the Gear Room. Ensure alignment of work with academic and administrative programs, strategic priorities, and initiatives.
Ensure that TLTs services and operations provide engaged learning opportunities for students through student employment opportunities and utilization of services.
Provide reporting to showcase the teams work, identify areas for improvement, and change service offerings.
Champion and advocate for the user experience, maker education, digital accessibility, and copyright.
Stay current with trends and new developments related to the teams mission.

3. Facilitate TLT and IT cross-team collaboration and project management. (20% of time)

Serve as an active team member of the TLT Leadership Team. Collaborate with other TLT Leaders and staff to ensure strong communication, transparency, information sharing, effective teamwork and synergy between staff, and the successful utilization of skill sets across the department to serve our mission and vision.
Facilitate TLT staff meetings, rotating responsibilities with other leaders.
Be an active and contributing member of the IT Leadership Team, participating in Associate/Assistant Director meetings to represent TLT and advance ITs work.
Periodically serve as a project manager and project sponsor for technology roll-outs.

4. Create, foster, and facilitate key relationships and partnerships across campus to identify needs and strategize, develop, and implement solutions. (15% of time)

Key partnerships include the School of Communications, Athletics, Elon Sports Vision, Event Technology Services, Cultural and Special Programs, student media, and Schools/Colleges/programs utilizing these facilities and equipment to support student engagement and learning.
Serve as a liaison to other video stakeholders at Elon (e.g., University Communications, School of Communications, Athletics, Library, other Technology units, etc.) to identify video infrastructure needs and solutions across the university.
Facilitate cross-departmental collaboration (within IT and throughout the university) to provide technology solutions and operations that serve the mission in support of university initiatives.
Build and sustain vendor relationships.

5. Other duties as needed or required.

Education and Experience

Bachelors Degree required. Preferred fields of study: broadcast engineering, video production, broadcast/communications technology, technology, communications, or related field
Masters Degree required. Preferred fields of study: education, interactive media, communications, business, or related field
Work experience in a live production/broadcast environment may substitute for some of the education required.
At least five (5) years of relevant experience, with experience in hands-on video production/broadcast experience (could include work related to coordinating producer, scheduling producer, studio management, work at a television station or live sports production and/or scheduling).
Experience designing and delivering solutions to support active and engaged learning.
At least four (4) years of experience managing a team of professionals.
Evidence of successful and progressively responsible roles in information technology or related area (including growth in levels of responsibility, the complexity of work, numbers and sophistication of employees) as associated with the essential duties is desired.
Experience with facilities management, equipment management, production work (video, graphics, and creative elements), and project management is preferred.
Excellent interpersonal skills with an ability to work effectively with a diverse community made up of individuals from a variety of disciplines with a wide range of pedagogical, organizational, and technological skills. Strong customer service orientation with a willingness to take a hands-on approach.
Strong leadership and management skills. Ability to lead the day-to-day services and operations of an organization, while also advancing the work, ensuring effectiveness, and building efficiencies.
Excellent oral and written communication skills. An ability to translate complex, technical, and fragmented information into easily understood information for various stakeholders and audiences.
A blend of in-depth and conceptual understanding of video engineering, broadcasting, streaming, technical equipment used for production of creative elements, and facilities management.
General acumen about educational technologies in the higher education space with the ability to monitor, assess, select, and deploy technologies to meet current and future needs.
General knowledge of copyright laws and best practices, especially in conjunction with live event production, streaming, and production of creative elements.
Strong technology skills with extensive experience using Microsoft Office 365 and video production tools (Ross Video experience preferred). Experience with audio/visual equipment.
Excellent organizational and time-management skills; demonstrated ability to anticipate problems, regularly exercise independent judgment, respond quickly and appropriately to issues and opportunities as they arise.
Skilled in budget management, allocation of resources, and advocating for needs.
Experience managing technical projects is preferred.

Does this position require driving for the university? No

Additional Information

To apply, visit https://elon.peopleadmin.com/postings/8961

Elon University is an equal employment opportunity employer committed to a diverse faculty, staff and student body and welcomes all applicants.

Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elons experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years. In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs "Focused on Student Success." Elons more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.