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Director of Media & Academic Technology
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Position Number: 4167497
Location: Batavia, NY
Position Type: Computer and Information Technology

Director of Media & Academic Technology

About Genesee Community College:

Founded in 1966 as part of the prestigious State University of New York (SUNY), Genesee Community College serves a 2500 square mile region in the counties of Genesee, Livingston, Orleans and Wyoming. GCC is a student-centered collegiate community that annually serves more than 4,400 students with 60+ academic degrees, certificates and micro-credentials and several campus locations in Western New York State. GCC is minutes from Batavia, and an easy drive to Buffalo and Rochester.

One of GCC's trademarks is cutting-edge technology that includes the Conable Technology Building, 45 HyFlex Classrooms, 57 smart classrooms, 27 computer labs and 8 science labs. Both the onsite and online learning modalities boast a 14:1 student-to-faculty ratio, giving students plenty of hands-on, one-to-one teaching and learning opportunities.

The spacious campus boasts a new Criminal Justice lab, Veterinary Technology lab, Solar Electric Technician lab and Nursing lab. The Student Success Center, Stuart Steiner Performing Arts Center, Roz Steiner Art Gallery and Alfred C. O'Connell Library, continue GCC's long-standing reputation of providing the best learning facilities available. The Richard C. Call Arena features a multi-use field house with classrooms, locker rooms, state-of-the-art fitness center, coach offices and a press box overlooking the new turf field. College Village, a student housing community, offers apartment-style student housing at the Batavia campus.

SUNY Genesee awards over 250 student scholarships annually and has an extensive Financial Aid program. GCC is committed to providing the educational experiences which promote intellectual and social growth, workforce and economic development and global citizenship. Additional information about GCC is available at www.genesee.edu and through Facebook, Twitter, Instagram and LinkedIn.

Job Description:

GENERAL FUNCTIONS:

The Director of Media and Academic Technologies is responsible for the leadership of Media and Academic Technologies to provide classroom related user support and academic technologies management. This includes overseeing and developing classroom and academic technology support for faculty and staff, academic technology deployment and management, classroom technology management and maintenance, academic technology repair, digital signage management, and special event media support.

SPECIFIC RESPONSIBILITIES:

A. Individual Responsibilities
1. Oversee the management, daily operation, and tier 1 & 2 support of:
a) classroom technology deployment, management, and maintenance
b) academic technology deployment and management
c) The college's digital signage solution. In conjunction with the Marketing and Communications department, maintain a content strategy that aligns with the college's goals and audience.
d) Special event media support including audio, video, streaming, and lighting consultation, setup, and operation
2. Responsible for providing Tier 1 & 2 support for faculty and staff, on premises systems deployment and management, cloud services management and maintenance.
3. Participate in or serve as a project manager for projects requiring Media and Academic Technology (MATS) expertise. Project team participation may comprise a sizable portion of workload during the life of a given project. Work collaboratively with other groups within Computer Services on projects and activities. Report regularly to the CIO on the status of on-going projects.
4. Interact with vendors and colleagues to evaluate product offerings, training programs, and technical service/general management practices; acquire technical assistance as required to perform duties efficiently and effectively.
5. Explore and establish new services and technologies for the college community as needed in consultation with the CIO, Computer Services leadership team, and related governance committees (e.g., VM infrastructure, backup technologies).
6. Use the department's IT Service Management (ITSM) system for resolving MATS related incidents, problems, and service requests. Develop workflows to enhance processes.
7. Administer the annual review of the GCC classroom, academic technology, and media and make recommendations for replacement, consolidation, or expansion of these systems as needed.

B. Managerial Responsibilities
1. Supervise, develop, and provide day-to-day direction to staff, including along with the CIO, annual performance reviews and updates of performance programs. Coordinate and oversee the supervision of the temporary service and work-study student employees. Hold regular staff meetings.
2. Actively participate in Computer Services strategic planning and assessment processes. Work with the Computer Services leadership team to strategically plan for technology in line with the mission and goals of the College. Develop plans for and manage implementation of projects to accomplish Computer Services and College goals.
3. Attend Computer Services weekly leadership team meetings and represent Computer Services on campus committees as needed.
4. Keep departmental policies and procedures current and consistent with divisional practice and ensure staff follows departmental and College policies/procedures, including keeping hardware inventory, software inventory, key inventory, and electronic access (passwords) up to date.
5. Work constantly toward increasing the campus community awareness of Computer Services through NewsNotes articles, email, self-help documents, web pages, documentation, signage, etc. Track usage of services as appropriate.
6. Coordinate the maintenance of the Computer Services web pages to assure the pages stay current and provide the user community with robust information. Post, in a timely manner, to the status web page any scheduled changes and down times, outages and problems when appropriate.
7. Prepare and oversee an annual departmental budget. Propose year-end and one-time expenditures. Provide proposals and input for the college-wide budget and technology capital expenditures.
8. Contribute to the Computer Services Annual Report accomplishments and plans that relate to Computer Services goals.
9. Provide backup to the CIO during absences due to vacations, Collaborate with departments and related entities that require servers and services to determine and meet their needs as required.

C. General Requirements and Teams
1. Perform incidental duties associated with day-to-day functions of the offices of Computer Services, most of which entail front-line interaction with campus computer users, both in person and remotely. These tasks include [but are not limited to] resolving computing problems for walk-in users, answering the telephone, taking messages, covering for staff absences, and completing purchase requisitions.
2. Contribute to the publication of technical and informational newsletters, electronic communications, bulletins, and Computer Services web pages where appropriate.
3. Contribute to instruction of training courses for campus computing users and staff where appropriate. Attend training seminars and business meetings to extend specialized skills for staff and project management as approved by the CIO.
4. Explore emerging technologies in computing and applications software through readings in professional journals and product. documentation.
5. All other duties as assigned.

Requirements:

Education

Bachelor's Degree (Master's preferred), in Computer Science, Computer[AM1] Information Systems, IT Support, or related field.

Experience

A minimum of three years experience (seven with a Bachelor's) in Academic/Educational Technology support, including event support. Management (including security) of various educational technologies including, projection, and Learning Management Systems is required. Experience with streaming technologies, digital signage, writing grant proposals, ITIL 4, and supervisory experience is preferred.

Knowledge, Skills & Abilities

Excellent written and oral communication and presentation skills; digital signage management; documented and demonstrated customer service orientation; strong organizational skills; ability to maintain flexible work schedule to accommodate service demands, including some evenings and weekends; ability to work independently to prioritize tasks and problem-solve; ability to manage multiple projects simultaneously; ability to function at a high-level in a fast-paced environment; ability to collaborate with multiple teams (e.g. Applications, Systems, User Services); proficiency with channel-based messaging tools (Discord, Slack, Teams); Must demonstrate commitment and ability to work effectively with a diverse group of students, faculty, staff, and constituents in support of campus and department mission.; Is mindful of and develops accessibility solutions that can accommodate all individuals to use GCC facilities without barriers, both digitally and physically.

Additional Information:

SALARY AND CONDITIONS OF EMPLOYMENT:

This position works full time, year round including summers. Salary, benefits, and conditions of employment are as set by the GEA contract. Evening and weekend hours may be required.

Application Instructions:

Deadline for applications is May 28, 2023. Please include a cover letter, resume and contact information for four references. GCC is an Affirmative Action/Equal Opportunity Employer, committed to fostering diversity in its faculty, staff, and student body, and strongly encourages applications from the entire spectrum of a diverse community. Apply at https://genesee.interviewexchange.com/jobofferdetails.jsp?JOBID=162150